Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Thank you for choosing our flower shop. We are committed to providing fresh, beautiful floral arrangements and dependable delivery service.

Delivery Areas

We currently offer local delivery within our designated service area. Delivery fees may vary based on the delivery location.

Same-Day Delivery

Same-day delivery is available for orders placed before the daily cutoff time. Orders received after the cutoff time will be delivered on the next available delivery date.

Delivery Times

While we strive to accommodate preferred delivery windows, specific delivery times cannot be guaranteed. Deliveries are typically made during normal business hours.

Recipient Availability

If the recipient is unavailable at the time of delivery, our driver may:

• Leave the arrangement in a safe location.

• Leave the arrangement with a neighbor, front desk, or receptionist.

• Contact the recipient to arrange an alternative delivery option.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information. Additional delivery fees may apply if an incorrect or incomplete address results in a redelivery attempt.

Hospital, Hotel, and Business Deliveries

Deliveries to hospitals, hotels, schools, and businesses are subject to each facility's policies and hours of operation. We cannot guarantee delivery if access is restricted.

Weather and Unforeseen Circumstances

Severe weather, traffic, holidays, or other unforeseen events may affect delivery schedules. If delays occur, we will make every effort to complete the delivery as soon as possible.

Order Changes and Cancellations

Order modifications or cancellations must be requested before the order has been prepared or dispatched. Once an arrangement has been designed and sent for delivery, changes may not be possible.

Questions

If you have any questions regarding your delivery, please contact our shop. We are always happy to assist you.

We offer exchanges — please contact us within 24 hours of delivery to arrange an exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.